Return & Refund Policy

Event services are planned, booked and produced long before the day itself, so refunds work differently than for physical goods. This policy explains exactly what is refundable, when, and how to ask.

Deposits

The 40% booking deposit secures your date, our team and initial vendor holds. It becomes non-refundable 14 days after payment, because by then concept work has begun and holds have been converted into commitments. Within the first 14 days, the deposit is refundable less any third-party charges already incurred.

Cancellation by you

If you cancel a confirmed engagement, charges reflect how close the cancellation falls to the event date:

• More than 90 days out — you forfeit the deposit only; any other amounts paid are refunded.
• 90 to 31 days out — 60% of the total contract value is payable, less any vendor costs we can recover on your behalf.
• 30 days or fewer — the full contract value is payable, as vendor and venue commitments are locked.

We always attempt to recover whatever vendor payments can still be recovered, and any amounts returned to us are passed back to you in full.

Rescheduling

Rescheduling is usually the better option. One date change requested at least 45 days before the event is free; we move all bookings that our vendors allow. Later or additional changes are charged at cost. A rescheduled event must take place within 12 months of the original date.

Cancellation by us

In the unlikely event that we cancel and cannot offer a suitable alternative date or equivalent replacement service, you receive a full refund of everything paid, including the deposit, within 14 days.

Consulting engagements

Consulting is billed by phase. You may end a consulting engagement at any time with 7 days' written notice; you pay for phases completed and work in progress, and any prepaid but unstarted phases are refunded.

How refunds are paid

Approved refunds are returned by bank transfer to the account that made the original payment, in Malaysian Ringgit, within 14 days of written confirmation. To request a refund, email [email protected] with your contract reference; we acknowledge within 2 business days.