Terms & Conditions

These terms apply to your use of the oaklink.my website and, together with a signed proposal, to event management and consulting services provided by Oaklink Experiences Sdn. Bhd. (Reg. No. 202401187734 (1573302-D)), Level 16, Menara Worldwide, 198 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia ("OakLink Events"). By using the site or engaging our services you accept these terms.

1. Use of this website

Content on oaklink.my is provided for general information about our services. You may browse, download and print pages for personal or internal business use. You may not republish our text, images or branding without written permission, attempt to disrupt the site, or use it for unlawful purposes.

2. Proposals and quotations

Ballpark figures given by email or phone are indicative only. A formal quotation becomes binding when both parties sign it and the deposit is received. Quotations remain open for 30 days unless stated otherwise, and venue or vendor availability is only secured upon booking confirmation.

3. Payments

Unless your proposal states otherwise: a 40% deposit confirms the engagement, 40% falls due four weeks before the event date, and the balance is invoiced within 7 days after delivery. Invoices are payable in Malaysian Ringgit within 14 days. Late amounts may accrue interest at 1.5% per month.

4. Client responsibilities

You agree to provide timely approvals, accurate guest information and any brand assets we need to deliver the event. Delays in approvals may affect timelines or costs; we will flag any impact in writing before proceeding.

5. Changes and cancellations

Scope changes are quoted and agreed in writing before work continues. Cancellation charges reflect work performed and vendor commitments already made, as detailed in our Return & Refund Policy.

6. Force majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, including natural disasters, epidemics, government restrictions or venue closure. Where an event is affected, we will use reasonable efforts to reschedule before considering cancellation.

7. Liability

Our total liability arising from any engagement is capped at the fees you have paid for that engagement. We are not liable for indirect or consequential losses, or for the acts of venues and vendors contracted directly by you. Nothing in these terms excludes liability that cannot be excluded under Malaysian law.

8. Intellectual property

Concepts, designs and documents we create remain our property until full payment is received, after which you receive a licence to use them for the event they were created for. We may photograph events we produce and use the images in our portfolio unless you ask us not to in writing.

9. Governing law

These terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have exclusive jurisdiction over any dispute that cannot be settled amicably.

10. Contact

Questions about these terms can be sent to [email protected] or +60 3-2718 4426.